Рабочий лист по английскому языку на тему Hotline for Technical Support: Vehicle Maintenance and Repair

Worksheet

Hotline for Technical Support: Vehicle Maintenance and Repair

Before the Text
1. Discussion Questions:
Have you ever called a hotline for help?
What types of problems can happen with vehicles?
When you have a problem with your vehicle, it is important to get help quickly. Many companies offer a hotline for technical support. This hotline connects you to experts who can help you with your vehicle maintenance and repair issues.
The hotline is available 24 hours a day, 7 days a week. You can call the hotline to ask questions about your vehicle. For example, you can ask how to fix a problem or how to take care of your car.
When you call the hotline, make sure you have important information ready. You should know your vehicle’s make and model, as well as the issue you are facing. This information helps the expert give you the best advice.
Some hotlines also offer online support. You can chat with an expert on the website or send an email. This way, you can get help even when you cannot make a phone call.
Remember, it is important to use the hotline for help. Trying to fix your vehicle without advice can lead to more problems. It is always better to ask an expert!

Active Vocabulary
1. Hotline
2. Technical Support
3. Vehicle
4. Maintenance
5. Repair
6. Expert
7. Problem
8. Model
9. Information
10. Advice
Exercises After the Text
1. Questions:
a. What is a hotline?
b. When is the hotline available?
c. Why is it important to have vehicle information ready?
d. Can you get support online?
2. True or False:
a. The hotline is available only during business hours. (True/False)
b. You should take care of your vehicle without expert advice. (True/False)
c. Hotlines give help only through phone calls. (True/False)
d. You need to know your vehicle’s make and model when you call. (True/False)
3. Multiple Choice:
a. What does the hotline provide?
A) Food delivery
B) Technical support
C) Driving lessons
b. How can you get help besides calling?
A) Online chat
B) Sending a letter
C) Visiting a friend
4.  Fill in the blanks with the correct words from the Active Vocabulary:
a. The _____ is open 24/7.
b. I need an _____ to help me with my car.
c. Vehicle _____ is important for safe driving.
5. Choose the correct word:
When you call, make sure to provide _____ (wrong/correct) information.
Always ask for expert _____ (advice/advicees) about your vehicle.
6.  Match the words with their definitions:

7. Reorder words to form sentences:
a. the / is / hotline / 24 / available / hours / a day.
b. ready / have / information / you / should / important.
8. Finish the sentences:
a. When I call the hotline, I...
b. It is important to ask for help because...
9. Unscramble the words:
a. honrepac
b. oedlm

c. ierrap