Тест Заселение

Тест Checking in 1. What is the document that is used when checking in a guest at the hotel? А. Passport B. Reservation C. Invoice D. Guest'card 2. Choose a phrase from the welcome guest. A. Good afternoon B. Hello C. How can I help you? D. Good bye 3. What document is required when booking from a travel Agency? A. Migration card B. Passport C. Voucher D. Reservation 4. What should the receptionist ask at the end of the checking in? A. Can I have your passport, please? B. Do you need help with luggage? C. Do you have any wishes? D. What can I do for you else? 5. What question should the receptionist ask with the help of luggage? A. Can I have your migration card? B. Are you alone? C. Do you need help with luggage? D. What can I do for you? 6. What phrase should be voiced by the receptionist when signing documents? A. Your signature here, please. B. Do you need help with luggage? C. May I ask you? D. Fill in this form, please. 7. What question is required to ask the receptionist to promote hotel services? A. Have you got any questions? B. Can I offer you our services? C. What can I do for you else? D. What can I offer you? 8. What is the main document needed when checking in? A. Passport B. Driving licence C. Voucher D. Invoice 9. What is included in the hotel information? A. Hotel name B. Competitors C. Hotel services D. Location and number of rooms 10. When issuing keys, the receptionist must ........ A. Invite Bellman B. Fill in the blank C. Encode the key D. Make a copy of passport Keys 1. A 2. A 3. C 4. D 5. C 6. A 7. B 8. A 9. D 10. C