Рабочий лист по английскому языку на тему Foreign Languages in the Professional Activities and Everyday Communication of Public Utilities Workers

Worksheet

Foreign Languages in the Professional Activities and Everyday Communication of Public Utilities Workers

In many jobs today, speaking foreign languages is very important. This is especially true for workers in public utilities, such as those who work with water, gas, electricity, and waste management. These workers often have to communicate with people from different countries. Knowing foreign languages can help them do their jobs better and solve problems more easily.

Why Foreign Languages are Important for Public Utilities Workers

1. Communication with International Companies 

Public utilities workers may work with companies from other countries. For example, they might need to order parts or equipment from foreign suppliers. If workers know a foreign language, like English, Spanish, or German, they can talk to these companies more easily. This helps to make sure orders are correct and delivered on time.

2. Reading Technical Documents 

Many technical documents, such as manuals or instructions, are written in foreign languages. These documents explain how to use or repair equipment. Public utilities workers who know foreign languages can read these documents in the original language, which helps them understand the information better and avoid mistakes.

3. Helping International Customers 

In cities or areas with people from different countries, public utilities workers may need to help customers who do not speak the local language. If the worker knows a foreign language, they can talk to customers and explain how to use water, gas, or electricity services. This helps improve customer service and makes sure everyone gets the help they need.

4. Training and Learning from Others 

Public utilities workers often attend training courses or conferences to learn new skills. Many of these events are international, and some of the best experts may come from other countries. Knowing a foreign language allows workers to attend these events, listen to experts, and learn new ideas that can improve their work.

Everyday Communication

In their daily work, public utilities workers may use foreign languages to:

- Answer phone calls or emails from international customers or companies.

- Read instructions or safety reports that are written in another language.

- Talk with colleagues from other countries during meetings or online calls.

- Discuss problems or projects with international teams working on similar systems in other countries.

Foreign languages are a useful skill for workers in public utilities. Whether they are talking to foreign suppliers, reading technical documents, helping customers, or learning new skills, knowing another language makes their jobs easier and more effective. In today’s world, speaking a foreign language can open many doors in both professional and personal life.

True/False Statements:

1. Public utilities workers rarely need to communicate with people from other countries. 

2. Knowing a foreign language can help workers in public utilities understand technical documents that are in other languages. 

3. Public utilities workers do not need to talk to customers who speak foreign languages. 

4. Foreign languages are only helpful for reading documents, not for talking to people. 

5. Public utilities workers can improve their skills by attending international training courses or conferences, which often require knowledge of foreign languages. 

6. Speaking a foreign language is not a valuable skill in the global public utilities industry. 

7. Public utilities workers may use foreign languages to communicate with foreign colleagues during online meetings. 

8. Public utilities workers never need to work with international suppliers. 

Active vocabulary

1. Public utilities

2. Workers 

3. Foreign languages 

4. Communication 

5. International companies

6. Suppliers 

7. Technical documents 

8. Manuals

9. Instructions 

10. Customer service

11. Training courses 

12. Conferences 

13. Experts

14. Instructions 

15. Safety reports 

16. Colleagues

17. Online calls

18. International residents

19. Improving skills 

20. Effective 

21. Problem-solving

22. Globalized world 

23. Understanding 

24. Help 

25. Order 

26. Delivery 

27. Mistakes 

28. Projects 

29. Teams

30. Customer 

Quiz: Foreign Languages in the Professional Activities of Public Utilities Workers

1. Why is knowing a foreign language important for public utilities workers? 

a) It helps them work faster. 

b) It helps them communicate with people from different countries and understand technical documents. 

c) It makes them more popular at work. 

d) It allows them to travel more.

2. What type of documents might public utilities workers need to read in foreign languages? 

a) Fiction books 

b) Technical documents, manuals, and instructions 

c) Customer reviews 

d) Social media posts

3. Who might public utilities workers communicate with in foreign languages?

a) Only their local colleagues 

b) International suppliers, foreign customers, and experts from other countries 

c) Their friends and family 

d) Only their bosses

4. How can foreign languages help public utilities workers in customer service?

a) They can use foreign languages to help customers who speak different languages. 

b) They can avoid talking to customers. 

c) They can sell more products. 

d) They can work less hours.

5. What is one benefit of speaking a foreign language for public utilities workers attending international events? 

a) It makes the events cheaper. 

b) It helps them understand new ideas, learn from experts, and network with colleagues. 

c) It allows them to get free gifts. 

d) It helps them become famous.

6. In what ways might public utilities workers use foreign languages in their daily work?

a) Reading safety reports and communicating with foreign colleagues or customers. 

b) Talking to their friends and family. 

c) Writing personal emails. 

d) Watching movies.

7. How does speaking a foreign language make public utilities workers more “effective”? 

a) It helps them avoid mistakes and understand important information. 

b) It makes them work slower. 

c) It helps them get promoted automatically. 

d) It makes their job more fun.

8. What kind of customers might public utilities workers help with foreign languages? 

a) Only local customers 

b) International residents or tourists 

c) Only government officials 

d) Only online customers