Билеты для подготовки к экзамену по английскому языку по специальности Гостиничное дело ( служба размещения).

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 1

-          Travistok Hotels, Reservations. Charles Thomson speaking.

-          Hello!  I’d like to book a room, please.

-          Certainly, sir. When would you like to come?

-          On the eleventh of May, for two nights. A double room for myself and my wife.

-          I’ll just check availability. Yes, that’s fine. Is this a company booking or an individual booking, sir?

-          An individual booking – it’s for our wedding anniversary.

-          Right, in that case we’ll provide complimentary flowers and champagne. May I have your name, please?

-          Yes, it’s Henry Fox, and the address is 30 Lime Walk.

-          OK, 30 Lime Walk. May I ask if you’ve stayed with us before?

-          No, but you have been recommended to us by friends.

-          That’s nice to hear. How will you be paying?

-          American Express. The number’s 8773 457 238 5549. Will you need a deposit?

-          No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s P227.

-          Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 2

-          Gardenia Hotel. Betty Parker speaking.

-          Hello!  I’d like to book a room, please.

-          Certainly, sir. When would you like to come?

-          On the twenty fifth of March, for three nights. A single room, please.

-          I’ll just check availability. Oh, I’m sorry. There’s no single rooms left for this period, but I can offer you a nice double room.

-          That’s fine. What information should I give?

-          Is this a company booking or an individual booking, sir?

-          A company booking, actually.

-          May I have the company’s name and your name, please?

-          Yes, sure. The company’s name is Westline Ltd.  My name is Thomas West, and the address is 50 Oak Street.

-          OK, 50 Oak Street. May I ask if you’ve stayed with us before?

-          Yes, I’ve stayed here two times before.

-          That’s nice to hear. In that case we’ll provide complimentary fruits in your room. How will you be paying?

-          Visa Card. The number’s 9811 234 567 7112. Will you need a deposit?

-          No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s S456.

-          Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 3

-          Caesar Hotel. James Brown speaking.

-          Hello! I’d like to book a room, please.

-          Certainly, ma’am. When would you like to come?

-          On the third of July, for fourteen nights. A family room for myself, my husband and two children.

-          I’ll just check availability. Yes, that’s fine. It is an individual booking, is it?

-          Yes, this is an individual booking.

-          There are four guests: two adults and two children are there?

-          Yes, you are right. – We are going to spend our summer holidays at the seaside.

-          May I have your name and address, please?

-          Yes, sure. My name is Liza Jackson, and the address is 21 Victoria Street.

-          OK, 21 Victoria Street. May I ask if you’ve stayed with us before?

-          Yes, We’ve stayed here once.

-          That’s nice to hear. In that case we’ll provide a complimentary cake in your room. How will you be paying?

-          American Express. The number’s 5689 756 125 7562. Will you need a deposit?

-          No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s D483.

-          Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 4

-          Hotel Melissa, Alex Bell speaking.

-          Hello! I’d like to make a reservation, please.

-          Certainly, What name please?

-          Lewis, David Lewis.

-          Right. Mr. Lewis, when would you like to stay?

-          I’d like to reserve a double room for three nights from the 21^st April.

-          OK. 21^st April, three nights, double. I’ll just check availability… Yes, we can do that for you. Is this a company booking or an individual?

-          Oh, it’s individual.

-          Have you stayed with us before?

-          No, I haven’t.

-          Will you be paying by credit card?

-          Yes, I will. It’s Visa.

-          And what’s the number?

-          Hold on…It’s 4335 171 36 094.

-          So that’s 4335 171 36 094. And your address?

-          14 St John’s Road, London.

-          OK, Mr. Lewis, that’s reserved for you. Your reservation number is PS 1462. We look forward to seeing you on the 21^st.

-          Thank you.

-          You’re welcome.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 5

-          Hotel Melissa, Alex Bell speaking.

-          Good morning! This is Jane Priestly from Imperial Plastics. I’d like to reserve a couple of doubles for April 13^th.

-          Two doubles for April 13^th. … Right.  Availability is fine for that night. Is that a company booking?

-          Yes, Imperial Plastics. The rooms are for Mr. Hamilton and Mr. Johansson, spelt J-O-H-A-N-S-S-O-N.

-          OK. You have an account with us, don’t you?

-          Yes, we do.

-          But the guests haven’t stayed with us before, have they?

-          No, I don’t think so.

-          And how is the account be settled?

-          Full bill on the company account.

-          Can I just check your contact details? It’s Miss Jane Priestly, Imperial Plastics, Old Dock Road, London.

-          That’s correct.

-          Right, Miss Priestly, the reservation number is PS 43307. I would be grateful if you could just confirm in writing, by fax if you like.

-          Certainly. Thank you for your help.

-          You’re welcome. Good-bye.