Some telephone rules that you should remember.
Good afternoon. Paula Tanner,
Allan Virge’s secretary speaking. Can I help you?
the accuracy of names and numbers receive over the phone by repeating them
brief, courteous and businesslike.
an index of frequently called number beside the telephone.
prompt in answering the telephone.
being misunderstood – speak directly into the mouthpiece and pronounce
words and numbers distinctly.
answering, give the firm’s name immediately, and then your own name.
© ООО «Знанио»