МЕТОДИЧЕСКИЕ УКАЗАНИЯ по дисциплине «Английский язык» для студентов II курса «Моя будущая профессия, карьера»
Работа в классе +2
Данное учебное пособие предназначено для студентов специальности «Техническое обслуживание и ремонт двигателей, систем и агрегатов автомобилей» по дисциплине «Иностранный язык (английский)». В пособие включены технические тексты и тексты для дополнительного чтения. Материал представлен для изучения и закрепления специальной лексики будущих специалистов.
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ЛЕСНОГО ХОЗЯЙСТВА НИЖЕГОРОДСКОЙ ОБЛАСТИ
учреждение Нижегородской области
дисциплине «Английский язык»
студентов II курса
будущая профессия, карьера»
специальности 23.02.07 «Техническое обслуживание
ремонт двигателей, систем и агрегатов автомобилей»
на заседании предметно-цикловой
комиссии общеобразовательных дисциплин
ПРОТОКОЛ № от «3» сентября 2019г. Председатель ПЦК __________________
преподаватели иностранных языков
Воронина М.В., Булкина Т.А.
пособие предназначено для студентов специальности «Техническое обслуживание и
ремонт двигателей, систем и агрегатов автомобилей» по дисциплине «Иностранный
язык (английский)». В пособие включены технические тексты и тексты для
дополнительного чтения. Материал представлен для изучения и закрепления
специальной лексики будущих специалистов.
The profession of a car
Applying for a job…….……………………………………………………....
Список литературы …………………………………………………………...
THE PROFESSION OF A CAR MECHANIC
The development of the automotive
Exercise 1. Group the words given below
into two groups with the stress on the first and on the second syllable.
Exercise 2. Say what inventions you consider
the most important in the history of automobile industry development.
Exercise 3. Look through the text given
below and name the people who made an essential input into the automobile
The birth of the
car as we know it today occurred over a period of years.
journey on the road of mechanized transport began with the invention of the
wheel in 4000 BC. In the early 1760s, the first steam-driven tractor was built
by a French Captain, Nicolas Jacob Cugnot.
Franҫois Isaac de Rivaz designed the first internal combustion engine
(двигатель внутреннего сгорания). This was used by him to develop the world's
first vehicle to run on such an engine, one that used a mixture of hydrogen and
oxygen to generate energy.
In 1860, Jean
Joseph Etienne Lenoir patented the first successful two-stroke (двухтактный)
gas-driven engine. In 1862 he built an experimental vehicle driven by a
liquid-fuel version of his gas-engine, which ran at a speed of 3 km/hour.
The next major
step forward occurred in 1885 after the four-stroke engine had been devised. In
1885, Karl Benz designed and built the world's first tricycle to be powered by
an internal combustion engine.
In the meanwhile,
unknown to him, Gottileb Daimler was in the process of creating the world's
first four-wheel horseless carriage. This car, which was more like the cars on
our roads today, first saw the light of the day in 1886.
Exercise 4. Arrange the following events
in the order they took place in the history:
1. the first internal combustion engine
2. the first steam-driven tractor was
3. the world’s first four-wheel horseless
carriage was created,
4. the first two-stroke gas-driven engine
5. the wheel was invented,
6. the four-stroke engine was devised.
Exercise 5. Complete the sentences
according to the text.
1. The invention of the wheel took place
in … .
2. The first steam-driven tractor was
built by … .
3. The first internal combustion engine
was designed by … .
4. In 1860 … was patented.
5. In 1862 an experimental vehicle was
built, which ran ... of 3 km/hour.
6. In 1886 … first saw the light of the
Exercise 6. Say if you know what countries
are considered the largest car producers in the world.
Exercise 7. Read the text and find in it
the words which mean the same:
to get into the
first place; a range of cars; to satisfy the needs; the main producer; to fall
behind; using little fuel.
Nowadays Japan and
the United States are the largest car producers. Japan replaced the United
States as the top passenger car manufacturer from 1980 to 1983. It regained the
top spot in 1987 and still holds the first place. Other major producers include
France, Germany, Great Britain, Italy and Spain. In general, the largest
automating countries also have the largest markets for cars. The United States
has the biggest car market by far. Such countries as Japan, Italy, and France
follow well behind.
The largest U.S.
automakers, called the Big Three, are General Motors Corporation, Ford Motor
Company, and Chrysler Corporation. Each of the Big Three produces, under
different trade names, a variety of cars and light trucks designed to meet the
needs, preferences, and incomes of different consumers.
producers include Toyota Motor Corporation, Nissan Motor Company, Honda Motor
Company, Mitsubishi Motor Company, and Mazda Motor Corporation. Historically,
Japanese cars made for use in Japan have tended to be small, fuel efficient,
and of limited power. This is because Japan depends completely on imported oil
and many of its streets are too narrow and crowded for big cars. For export,
Japan produces a range of models to satisfy variety of buyers. Many European
companies make far fewer vehicles than do Japanese or American firms because
they target their output to the smaller luxury and sports car markets. Such
European producers include Jaguar of Great Britain; Mercedes-Benz, Audi, BMW,
and Porsche of Germany; and Saab and Volvo of Sweden. Other European
manufacturers produce millions of cars each year. These major producers include
Volkswagen of Germany; Peugeot and Renault of France; and Fiat of Italy.
Exercise 8. Fill in the table with the
information from the text.
The main car manufacturers
Exercise 9. Correct the wrong information
in the sentences given below and write down the correct sentences.
1. Nowadays Japan and the USA are the
largest car producers.
2. The UK has the biggest car market.
3. The largest U.S. automakers are Jaguar,
Audi and BMW.
4. Historically, Japanese cars made for
use in Japan have tended to be large and powerful.
5. Germany depends completely on imported
6. Japan holds the second place as a
passenger car manufacturer.
Exercise 10. Speak about the role of the
largest car producers in the world in the car industry development.
Exercise 1. Say if you choose your future
profession yourself or you followed somebody’s advice. What arguments did you
take into consideration?
Exercise 2. Read the text and try to
understand the meanings of the underlined words and word combinations.
A car mechanic (or
car mechanic in British English and motor mechanic in Australian English) is a
mechanic who specializes in automobile maintenance, repair, and
sometimes modification. The mechanic may be knowledgeable in working on
all parts of a variety of car makes or may specialize either in a specific area
or in a specific make of car. In repairing cars, their main role is to diagnose
the problem accurately and quickly. They often have to quote prices for their
customers before commencing work or after partialdisassembly for
inspection. The mechanic uses both electronic means of gathering data and their
senses. Their job may involve the repair of a specific part or the replacement
of one or more parts.
maintenance is a fundamental part of the mechanic’s job in some
countries. Preventative maintenance is also a fundamental part of the
mechanic’s job, but this is not possible in the case of vehicles that are not
regularly maintained by the mechanic. One misunderstood aspect of preventative
maintenance is “scheduled replacement” of various parts, which occurs
before failure to avoid far more expensive damage. Because this means
that parts are replaced before any problem is observed, many vehicle owners
will not understand why the expense is necessary.
With the rapid
advancement in technology, the mechanic’s job has evolved from purely
mechanical, to include electronic technology. Because vehicles today
possess complex computer and electronic systems, mechanics need to have a broader
base of knowledge than in the past. The term “auto mechanic” is being used less
and less frequently and is being replaced by the title “automotive service
technician”. Fading quickly is the day of the mechanic, who needed little
knowledge of today’s computerized systems. Most automobile dealerships
now provide sophisticated diagnostic computers to each technician, without
which they would be unable to diagnose or repair a vehicle.
Exercise 3. Match a–g with 1–7.
1) preventive maintenance
4) to diagnose
5) partial disassembly
b) профилактическое обслуживание
c) поломка, отказ
g) частичная разборка
Exercise 4. Put in prepositions where
1. A car mechanic specializes … automobile
2. Mechanics should be knowledgeable in
working … all parts of cars.
3. This job involve the replacement … some
4. Nowadays mechanics need to have more
knowledge than … the part.
5. Most dealerships provide diagnostic
computers … each technician.
Exercise 5. Find the passages in the text
above for which the next word combinations would be the key words:
1. car mechanic’s job
2. electronic technologies
3. vehicle maintenance
Exercise 6. Answer the questions.
1. What is a car mechanic called in
2. What are the main functions of the car
3. Does the mechanic’s job include
4. Do most automobile dealerships now
provide sophisticated diagnostic computers to each technician?
Exercise 7. Give some reasons for your
professional choice. You may use the following phrases:
to be fond of automobiles; to be
well-paid; to give prospects for career growth; to involve electronic
technology; to require much knowledge.
Example: I chose this
profession because I like machinery.
Exercise 8. Do you agree that the
mechanic’s job include electronic technologies? Discuss it, agreeing and giving
Car mechanic’s skills
Exercise 1. Read “th” as
[θ] or [ð] in these words.
thanks other than
worth their with
theme that then
Exercise 2. Read the text and
try to understand the meaning of the underlined words and word combinations.
repair and maintain cars. Some mechanics work on all parts of any car, while
others specialize in one area or on one type of car. The most challenging
aspect of car repair is often the mechanic’s favourite part: diagnosing the
problem. Speed and accuracy in diagnosis and quoting prices to the
customer are crucial if the mechanic intends to keep long-term clients.
The mechanic examines the engine while it is running (if possible) to
see if his initial assumptions are correct.
is useful but the good mechanic can tell a lot by using eyes, ears, a nose as
he searches for problems. Sometimes he repairs parts, but if the part is worn
or damaged, he replaces it. Some mechanics compare their field to that
of the physician, because most people come to them only when their car is in
dire straits. When people come in for an automotive check-up, mechanics often
replace worn parts before they become hazardous to the driver, even
though drivers can be suspicious of mechanics who recommend the replacement of
parts that haven’t stopped functioning.
The best mechanics
have mastery of a wide variety of integrated skills: electrical systems
(a car’s wiring is more complicated than an average home’s); computerized
electronics (a television set seems simple by comparison); fuel system
(a car’s “plumbing” is a Byzantine maze of tubes). Car mechanics proudly
compare themselves to doctors, since they mainly see people with complaints;
but whereas the human body and its problems have remained essentially unchanged
for millennia, the designs of cars change every year. As a result, the job
requires more preparation than ever before. More and more, cars are controlled
by electronic instruments, so mechanics are using computers constantly. “Computers
have become as much a part of the tool box as wrenches,” said one
Most car mechanics
start in an automotive repair school, then work full time at the same
dealerships. They read trade papers daily to know about of changes and trends
in their industry. As they gain experience they can move into higher-paying,
specialized positions. They can also rise to the ranks of supervisor or
manager, particularly if they have strong interpersonal skills to calm
cranky customers who are displeased by high service bills and inconvenience.
Exercise 3. Match a–l with
b) long-term clients
d) electronic diagnostic equipment
e) worn parts
i) fuel system
k) interpersonal skills
l) tool box
1) топливная система
2) изношенные детали
4) постоянные клиенты
6) электронное оборудование для
10) гаечный ключ
11) коробка с инструментами
умения межличностного взаимодействия
Exercise 4. Fill in the missing letters in
Rep .. r, me .. anic, diagnos .. , repl ..
e, maste .. , t .. l, experien .. , ma .. nta .. n, cl .. nt,
e .. am .. ne, en .. ne, dr .. v .. r.
Exercise 5. Using the
information from the text, make up the list of operations which
car mechanics must perform. Write them
down into your exercise books.
Exercise 6. Make the following
1. Teachers repair and maintain cars.
2. If the part is worn, a car mechanic
3. The easiest aspect of car repair is
diagnosing the problem.
4. Car mechanics compare themselves to
5. Mechanics are using chalk constantly.
Exercise 7. Answer the
1. Which of the operations (exercise 5)
can you manage?
2. Do you agree that “electronic
diagnostic equipment is useful but the good mechanic can tell a lot by using
eyes, ears, a nose as he searches for problems”. Explain your point of view.
3. Why do car mechanics compare themselves
to doctors? What is similar and what is different in their work?
4. What is the way car mechanics can move
into higher-paying positions?
Exercise 8. Choose from the
list below characteristics, which you consider necessary
Exercise 9. Read the
information below, agree or disagree. Prove your point of view.
Car mechanics can rise to the ranks of
supervisor or manager, particularly if they have strong interpersonal skills to
calm cranky customers who are displeased by high service bills and
Exercise 10. Name some positive
and negative aspects of your profession.
Example: This job is
well-paid, but it requires significant physical efforts.
Exercise 11. Work in pairs.
Make up a dialogue about positive and negative aspects
of your profession, using the phrases:
On the one hand… but on the other… (С
одной стороны…, а с другой…)
I can’t agree… (Я не могу согласиться...)
As far as I know … (Насколько я знаю...)
You are right but… (Вы правы, но…)
At the same time … (В то же время…)
Quite the opposite… (Совсем наоборот...)
I don’t think so … (Я так не думаю…)
How to get the profession
Exercise 1. Read “ch” as [k],
[C] or [S] in
Exercise 2. Say if you like
the system of car mechanics training in our country. Try to give some
Exercise 3. Look through the
text below and divide it into the following parts:
a) Training system in the UK.
b) Training system in Australia.
c) Training system in the USA.
Exercise 4. Read the text and
say which system of car mechanics training among those described in the text
you consider the best and why.
To become a car
mechanic in the UK students begin their training by studying car processes in
manuals and then work on older cars. Most mechanics find themselves in
technical educational programmes after finishing school. All car mechanics are
required to be certified.
In the UK there
are different routes for people to become qualified. The best route is to serve
an apprenticeship with a local garage or dealership while attending a college
or a training centre. The apprenticeship is split into 2 levels.
Level 2 is made of
the following components:
Vocational Qualification) – this is achieved by the collection of evidence in
the workplace that the apprentices can remove and replace components to manufacturers
Related Qualification) – this is also sometimes called a “Tech cert” and is a
series of tests designed to show that the candidate understands how things
work, i.e. engines, transmission, chassis, etc. It is delivered in a variety of
ways at a training centre or at a local college.
Key Skills – the
skills in key areas: Communications (English), Application of Number (Maths)
and I.T. (use of computers and I.T.).
When the candidate
has achieved the required components listed above, apprentices are given
Apprenticeship certificates to show competence at that level.
differs from American training and general practice in that a U.K. mechanic
will be expected to be able to repair all areas of the vehicle (apart from
Bodywork and Painting), i.e. engines, suspension (подвеска), brakes (тормоза),
electrical, transmission, etc., as these are usually all covered in the same
garage or workshop.
usually takes 4–5 years, after this term apprentice is said to be “qualified”
and works alongside experienced technicians.
In Australia, an
apprentice works under one or more qualified mechanics for a period of four
years. During that time, they attend a Technical and Further Education (TAFE)
college one day per week for three years. In some states, mechanics are
required to be qualified to work as a mechanic, and the workshop in which they
work is required to have a workshop license. In other states, no such licensing
In the United
States there are several programmes and schools that offer training for those
interested in gaining competencies as an automotive mechanic. A few of the
aspects usually taught are: power train (силовая передача) repair and
diagnosis, emission control (отвод выхлопа газов), and suspension. The National
Automotive Technicians Education Foundation (NATEF) is responsible for
evaluating technician training programmes for certification (accreditation) by
ASE, the National Institute for Automotive Service Excellence. While it's not
required by law for a mechanic to be certified, some companies only hire or
promote employees who have passed ASE tests.
Exercise 5. Give the sentences
from the text with the following phrases and translate them.
1. The best route is to serve an
apprenticeship … .
2. It is delivered in a variety of ways …
3. Key skills … .
4. This training usually takes … .
5. ... an apprentice works under … .
6. ... mechanics are required to be … .
7. ... licensing is required.
8. .... aspects usually taught are … .
Exercise 6. Work in pairs.
Describe the system of a car mechanic training in Belarus, giving some
1) the terms and components of the
2) the skills required to be certified;
3) final exams.
Example: The training takes
3 years in Belarus. To be certified mechanics are expected to be able to repair
all areas of vehicles. During the training period pupils attend a college and a
Exercise 7. Fill in the table
below. Compare the system of car mechanics training in
it required by
for a mechanic to be certified?
one area or work on all parts of any car?
terms of training.
I dislike in this system of training.
APPLYING FOR A JOB
Writing resumes (CVs)
Exercise 1. Copy the table and
complete it with the correct parts of speech given
Exercise 2. Learn some rules
of writing a resume and say what kind of information is usually mentioned in
Writing a successful resume depends on
many factors. Here is a simple guide to the basics of writing a good resume
1. Take detailed notes on your work
experience. Include both paid and unpaid, full time and part time positions.
Include your main responsibilities, any other activities that were a part of
the job, the job title and the information about the company, the dates of
2. Take detailed notes on your education.
Include certificates, school names and courses.
3. Include a list of other non-work
related accomplishments. These may include competitions won, membership in
special organizations, etc.
4. Decide which skills are transferable
(skills that will be especially useful) to the position for which you are applying.
5. Write your full name, address,
telephone number, fax and email at the top of the resume.
6. Include an objective for the resume.
The objective is a short sentence describing what type of work you hope to
7. Include skills such as languages
spoken, computer programming knowledge, etc. under the heading: Additional
Be short! Your finished resume should not
be more than a page.
Use dynamic action verbs such as: accomplished,
collaborated, encouraged, established, facilitated, founded, managed, etc.
Do NOT use the subject “I”, use tenses in
the past, except for your present job.
If the job seeker specializes in any
particular systems area, such as brake systems, this should be mentioned as
Exercise 3. Complete the
sentences with the missing words from the box.
1. In the resume you should give some
information about your work … .
2. Include the information on your … :
school names and … .
3. Mention the … that will be especially
useful for the … .
4. Write your full name, … and telephone
number at the … of the resume.
certificates experience education
top job skills
Exercise 4. Study this example
of a basic resume and try to understand the meanings of the underlined words.
WILLIAM J. BENNETT
725 Otter Lane
Wausau, WI 54554
SUMMARY OF SKILLS
• Skilled in repair and maintenance of
automobiles, vans and trucks, with advanced skills in diesel repair and
• Strong background in working with
cooling, air conditioning, electrical, fuel, exhaust and steering systems.
• Experienced in working with all gauges,
wrenches, and machine, air and hand tools.
• Experienced in diagnosing problems,
writing accurate work orders and preparing estimates.
1993 – present Automotive Mechanic, Goodyear Tyre and Repair Service, Galesburg
Successfully diagnose and repair of 10 vehicles per week on the average.
Handle all diesel repairs.
1991 – Oct 1993 Automotive Mechanic, Shelby Chevrolet, Hockessin
Handled repair and maintenance of domestic cars and trucks.
Recommended use of a new lubricant, which produced superior results at half the
cost of previous lubricant.
Graduate, Hockessin High School, Hockessing
Related course work: Automotive Shop, Advanced Auto Shop, Computer Operations
Truman Career Vocational College, Waverly
Completed curriculum and certification in automotive repair
Completed additional certification in diesel repair
Finished second in graduating class
[ɡeıdʒ] – счетчик
[rent∫] – отвертка
the resume, using the words and word combinations below.
A position of an automotive mechanic
Over 12 years of experience in auto body (кузов) repair operations, customer
service, general tune-up and maintenance
Diagnose and repair all types of vehicles
1998 – Denver Community College
Specialised in brake system repair. Worked well unsupervised
Automotive Service Excellence (ASE). Received 5 “Gold Seal” awards for
excellence in repair and customer service
Repaired damaged lorries and ordered parts
of Skills: …
Motors Denver, CO 2003 – Present
Motors Denver, CO 2000 – 2003
Automotive Denver, CO 1998 – 2000
Exercise 1. Read the words
with the letter “s” as [s], [z], [S] or [Z].
Exercise 2. Make the list of
rules how to make a good impression during the job interview.
Exercise 3. Learn some rules
of a successful job interview and say what the most important part of the job
Your resume have made a good impression and the employer has called you in for
an interview. Now it’s time to make sure that you also have the right type of
English for that job interview.
There are some
very important rules to consider when taking a job interview.
Work experience is
the most important part of any job interview. It is true that education is also
important, however, most employers are more impressed by extensive work
experience than by university degrees. Employers want to know exactly what you
did and how well you accomplished your tasks. This is the part of the interview
during which you can make the best impression. It’s important to give full,
detailed answers. Be confident, and emphasize your accomplishments in past
include any education, as well as any special training you may have had (such
as computer courses). Mention your English studies. This is very important as
English is not your first language and the employer may be concerned about this
fact. Assure the employer that you are continuing to improve your English
skills by saying that you study a certain number of hours a week to improve
You will need to
demonstrate your qualifications and skills which are directly applicable to the
job you are applying for. If past job skills were not exactly the same as what
you will need on the new job, make sure to detail how they are similar to job
skills you will need for the new position.
Exercise 4. Read about the
specific kind of vocabulary which is used in the interview and say how to make
a good impression on the interviewer.
The job interview
in English requires a very specific kind of vocabulary. It also requires good
tense usage as you need to make a clear distinction between past and present
responsibilities. Here is a quick overview of the appropriate tenses to use:
1) Use the
present simple to describe your daily responsibilities. This is the most common
tense to use when speaking about your current position.
I repair car engines.
2) Use the past
simple to describe your daily responsibilities in a former position. This is
the most common tense to use when speaking about past jobs.
I worked as a vehicle diagnostician.
3) Use the present
continuous to speak about current projects that are happening at that moment in
time. These projects are limited in time and should not be confused with daily
Currently, I am repairing lorries.
4) Use the present
perfect to describe projects or accomplishments that you have made up to the
present moment in time. Remember not to include specific past time references
which should be used with the past simple.
I’ve got experience in body repair operations.
5) Use the future
simple to discuss your plans for the future. This tense is only used when the
interviewer asks you what you plan to do in the future.
I will be the consultant of the team of auto body technicians.
There are a number
of other tenses that you can use to speak about experience that you have had.
However, if you do not feel comfortable using more advanced tenses, these
tenses should serve you well in the interview.
The first impression
you make on the interviewer can decide the rest of the interview. It is
important to introduce yourself, shake hands, and be friendly and polite. The
first question is often a “breaking the ice” type of question.
Don’t be surprised
if the interviewer asks you something like:
• How are you
• Did you have any
trouble finding us?
• Isn’t this great
weather we’re having?
This type of
question is common because the interviewer wants to put you at ease (help you
relax). The best way to respond is in a short, friendly manner.
Exercise 5. Which responses
are correct in these dialogues?
1. Interviewer: How are you today?
You: I’m fi ne, thank
you. And you?
2. Interviewer: How are you today?
You: So, so. I’m rather
3. Interviewer: Did you have any
trouble fi nding us?
You: No, the offi ce
isn’t too diffi cult to fi nd.
4. Interviewer: Did you have any
trouble finding us?
You: As a matter of
fact it was very difficult. I missed the exit and had
to return via the highway. I was afraid I
was going to be late for the interview.
5. Interviewer: Isn’t this great
weather we’re having?
You: Yes, it’s
wonderful. I can remember this time last year. Wasn’t it
awful! I thought it would never stop
6. Interviewer: Isn’t this great
weather we’re having?
You: Yes, it’s
wonderful. I love this time of year.
Exercise 6. Imagine that you
are a car mechanic. Use the list of verbs below to express
your responsibilities and tasks performed.
Example: I improved
dealership relations with manufacturers, repaired fuel systems, replaced worn
parts, carried out general maintenance.
Exercise 8. Make up a dialogue
between an employer and a car mechanic looking for a job. Use the phrases from
the exercises above.
Applying for a job
Exercise 1. Try to explain to
your classmates what the purpose of writing application letters is.
Exercise 2. Read the following
application letter and say what parts the letter consists of. In your exercise
books draw the scheme of the letter.
34 th Rd.
Hills, N.Y. 12426
Motor Dobson Inc.
1342 Moris. Avenue
for an engine mechanic in today’s Boston Globe interests me much because many
years of experience have qualified me to work for a company like yours. Please,
consider me an applicant.
You will find
additional information about my qualifications in the enclosed resume. I would
appreciate your granting me an interview.
Exercise 3. Fill in the
missing letters in the words given below.
Exercise 4. You have read the
advertisement (given below) in a newspaper. Write the application letter in
which try to persuade the employer that you have all the necessary experience
Exercise 5. Fill in the
application form below with the information about yourself.
Exercise 1. Discuss the
1. What parts does a usual letter include?
2. What is the difference between a usual
letter and a business letter?
3. What information should a business
Exercise 2. Study the layout
of a business letter and give headlines to each passage, using the words: Addresses,
Date, Salutation & Greeting, Concluding a Letter, Signature
A business letter
consists of several parts.
Your Address. Your
address should be displayed in the top right-hand section of your letter. The
Address of the person you are writing to. This address should be displayed
beneath your address on the left-hand side of your letter, remember to include
the name of the person that you are writing to (if known).
The date should
be displayed on the right-hand side of the page on the line beneath your
address and should be written in full format:
If you do not know
the name of the person that you are writing to, use the greeting “Dear Sirs,”.
In some circumstances it is useful to find the name, especially if you are
writing to make a request as this will show that you have done your homework
and your letter is more likely to receive a response.
Dear Mr Jones,
If you know the
name, use one of the following titles:
Mr – for a
male, Mrs – for a married female, Miss – for an unmarried female,
Ms – for a female whose status is unknown or would prefer to remain
anonymous, Dr – for a person with the status of a doctor. This should be
followed by the surname only (not the first name).
If you do not know
the name of the person, end the letter with “Yours faithfully,”. If you
know, end the letter with “Yours sincerely,”
Sign your name,
then print it underneath the signature. If it is potentially unclear what your
title would be then include this in brackets next to your printed name.
Exercise 3. In the following
business letter sample defi ne the parts mentioned in exercise 2.
Road, Brighton, BN 5 JF
Our Ref: G/f146 Your Ref: SD/jr
Aluminium Alloy Co. Ltd. Birmingham
79 Prince Albert St. Birmingham
15 May 2011
We thank you for
your letter of 11 May, and would like to inform you that we can deliver all the
items required from stock, according to the enclosed detailed offer. For the
balance we would require three weeks from the date of receiving your
confirmation that this arrangement is acceptable.
specified above. Payment against documents.
We hope you will
find our terms, method of payment and delivery dates satisfactory; and we can
assure that you may count on our full cooperation and immediate attention in
Exercise 4. Give the English
equivalents to the word combinations.
Можем доставить; все требующиеся предметы;
от даты получения; соглашение приемлемо; оплата при доставке; способ оплаты;
сроки доставки; рассчитывать на сотрудничество.
Exercise 5. Put in
prepositions where necessary.
thank you … your letter
deliver … the items
according … the offer
two months … the date of payment
charges payable ... delivery
count … our help
method … payment
Exercise 6. Match a–k with
a) the terms of delivery
c) lower the price
d) discuss the terms
e) come to an agreement (with smb)
k) look forward to
1) прийти к соглашению (с кем-либо)
2) отвергать, отказываться от
3) ожидать с нетерпением, предвкушать
4) предлагать; предложение
5) сроки поставки
6) снизить цену
11) обсудить условия
Exercise 7. Read the
description of three types of business letters and decide which of them is:
• a letter of complaint
• a letter of enquiry
• a letter of request
a) It is a formal letter which
specifically asks an individual or organization to take an action. An example
of this type of letters would be a letter sent to request sponsorship for a
charity activity. It is important to stress the importance of being clear and
concise with this format of letter as the recipient must remain interested in
what you have to say.
b) It is a formal letter sent to an
individual or organization in response to receiving poor service or a bad
product. An example of this type of letters would be a letter sent to a company
that has provided a bad service. In this type of formal letters it is important
that you detail your arguments.
c) It is a formal letter that makes an
approach to an individual or organization where you request some information.
An example of this type of letters would be a letter sent to a company
requesting a copy of their catalogue or brochure. These letters are short and
it is usually beneficial to include other ways of contact.
Exercise 8. Make up the letter
of one of the types (exercise 7). Use some of the following phrases:
Thank you for your e-mail (letter) of
Further to your last e-mail… . (Отвечая на
With reference to your letter of 23rd
March … (Относительно Вашего письма от 23 марта...)
With reference to your advertisement in
“The Times”… .
I am writing to enquire about… (чтобы
I am writing to apologise for… .
I am writing to confirm... (чтобы
I am writing in connection with… (в связи
I’m writing to let you know that…
Could you possibly…
I would be grateful if you could …
I would like to receive…
Please could you send me…
To inform on bad news:
I am sorry to inform you that…
We regret to inform you that…
To give some additional information:
We are pleased to enclose… (С удовольствием
Attached you will find… (В прикрепленном
файле Вы найдете...)
Gratitude for the shown interest:
Thank you for your letter of…
Thank you for enquiring…
I do not fully understand what…
Could you possibly explain…
Exercise 1. Transcribe and
pronounce correctly the words.
Exercise 2. When you fi rst
meet someone it can be difficult to know how to start a conversation,
especially if your fi rst language is not English. Define which of the topics
in the list below are safe for small talk and which of them are best avoided.
Introductions, eg “Hello. May I
introduce myself? My name is Mark.”
Travel, eg “Did you
manage to fi nd here OK?” or “Did you have a good journey?”
The weather, eg “It’s a
lovely day today, isn’t it?”
Age, eg “How old are
General news, eg “What do you
think about the recent fl oods?”
Appearance or weight, eg
“You seem to have put on some weight.”
Business, eg “How’s your
Work, eg “What sort of
work do you do?”
Money, eg “How much do
Politics, eg “Who did you
vote for at the last election?”
Religion, eg “Do you
believe in God?”
Criticisms or complaints, eg
“Why is British food so bad?”
Exercise 3. Read the direct
phrases, then write them in a more polite way. Choose the word-combinations:
Could you… , Shall I…, I’m afraid…,
Would you like to …, May I suggest…, Would you mind…, Would you like me…,
There’s been a slight misunderstanding…, Can you wait a minute…, Would you
Wait a minute!
We haven’t got any left.
You are wrong. I’m not a ….
Confirm that tomorrow, please.
You’ve got the wrong date.
Do you want my help?
… , please.
… , we haven’t got any left.
… , I’m not a … .
… confirm that tomorrow, please?
… about the date.
… help you?
Exercise 4. Read the
questions, then write them in a more polite way using the tag questions.
Example: How many employees
are there in all?
There are 300 employees
in your firm, aren’t there?
1. Does your firm have any branch plants?
2. Who is your main supplier?
3. What is the percent defective?
4. Are you paid by the hour (почасовая
5. Do you ever work overtime?
Exercise 5. Which of the
groups (greeting and farewell; apologies; sympathy; agreement, disagreement,
refusal; invitations; requests; thanks) do the following phrases belong to?
1. Excuse me, I must be going. 2. Don’t
mention it. 3. Good luck! 4. Glad to meet you.
5. How do you do? 6. It’s nice to meet
you. 7. Fine, thank you. And you? 8. May I ask a favour of you? 9. Good-bye.
10. I am very grateful to you. 11. How are you? 12. I would like to invite you
to … . 13. That suits me. 14. You are welcome. 15. I am very sad to hear that.
16. Could you help me, please? 17. Thank you for your help. 18. Please pardon
the disturbance. 19. Please don’t be angry. 20. Thank you, but I will be busy
then. 21. I have no objection. 22. Sorry, I caused you so much trouble. 23. You
are right. 24. Excuse me, but I have things to do. 25. I very much regret what
happened. 26. Too bad. 27. On the contrary!
Exercise 6. Complete the
sentences with the words: meet, busy, do, welcome, delivery, mention,
1. I am … to you. 2. It’s nice to … you.
3. I’m afraid I’ll be … then. 4. Don’ t … it. 5. How do you … ? 6. … are you?
7. You are … . 8. Let’s discuss the terms of … .
Exercise 7. Complete the
dialogue with the phrases below and role-play it.
Mr. Ivanov: … , Mr. Smith. How
do you do?
Mr. Smith: … , Mr. Ivanov?
Mr. Ivanov: We’re here today …
Mr. Smith: If you don’t mind,
… . What’s your idea of the price?
Mr. Ivanov: We propose 50
pounds per item.
Mr. Smith: We’re not satisfi
ed with the terms you offered. …. ? I propose 45 pounds per item.
Mr. Ivanov: We’ll think your
proposal over. I suppose … .
Mr. Smith: Now we come to the
question of the term.
Mr. Ivanov: In a month, I
suppose. … ?
Mr. Smith: Agreed.
Mr. Ivanov: Right, it looks as
though … . We are looking forward to … .
to discuss the terms of the delivery; how
do you do; could you lower the
price; let’s start with the price; will
that do; we’ve covered the main items;
continuing our cooperation; we could come
to agreement; nice to meet you.
Exercise 8. Make up your
dialogues by analogy.
Список использованной литературы
1.Английский язык: модуль для студентов ФТС, АМФ, ИТФ / сост. : Т.В.
Рыло – Минск : БГАТУ
2.Герасимук А.С. Английский язык для специалистов автосервиса. –
Минск. Издательство «Вышэйшая школа»
3.Дарская, В. Г. Большой англо-русский политехнический словарь : в 2
т. – М.: Вече
4.Полякова Т.Ю. и др. Английский язык для инженеров. – М., Высшая
5.Хоменко, С. А. Английский язык для студентов технических вузов.
Основной курс : учебное пособие. – В 2 ч. – Минск : Высшая школа
6.Шляхова, В. А. Английский язык для студентов
автомобилестроительных специальностей средних профессиональных учреждений – М.
CV – Curriculum Vitae –
a summary of academic and professional history and achievements.