КИМ по английскому языку для специальности Гостиничное дело.

EXAMINATION TEXTS

 

Text 1. Rom types

Rooms fall into different categories. The classification by occupancy includes such room types as

Single Room: A room assigned to one person. May have one or more beds.

Double Room: A room assigned to two people. May have one or more beds.

Triple Room: A room assigned to three people. May have two or more beds.

Quadruple Room (for 4 people): A room assigned to four people. May have two or more beds.

Also, there are hotel rooms that connect to other rooms:

Connecting rooms: Rooms with individual entrance doors from the outside and a connecting door between. Guests can move between rooms without going through the hallway.

Adjoining rooms: Rooms with a common wall, but no connecting door.

Adjacent rooms: Rooms close to each other, perhaps across the hall.

 

Vocabulary:

Quadruple Room [ˈkwɒdrʊpl rum] – четырехместный номер

 

Text 2. Rom types

Classification of hotel rooms by bed:

·        Queen Room: A room with a queen-sized bed. May be occupied by one or more people.

·        King Room: A room with a king-sized bed. May be occupied by one or more people.

·        Twin Room: A room with two beds. May be occupied by one or more people.

·        Double-double Room: A room with two double (or perhaps queen) beds. May be occupied by one or more people.

·        Studio Room: A room with a studio bed – a couch that can be converted into a bed. May also have an additional bed.

·        Bunk Room: has beds in bunk-style allowing for more beds to be places in the room without adding taking up too much space. This can be seen in either hostels or more upscale hotels.

 

Vocabulary:

bunk bed – двухъярусная кровать

 

Text 3. Rom types

 

It´s very typical for hotels to classify and price their rooms according to the layout and size of the room. You´ll typically find names such as:

·        Standard Room: your standard entry-level room.

·        Deluxe Room & Superior Room: the next step up in room categories, usually outfitted with slightly better amenities and have larger area.

·        Executive Room: a hotel room more orientated towards business (executive) guests. Usually with a desk or space for guests to get some work done.

·        Suite Rooms. Include super suites, standard suites and junior suites.

·        Aparthotel rooms / apart-style rooms: similar to an apartment in amenities (e.g. kitchen, dining area etc.) and often segmented towards the short and long-stay market.

 

Vocabulary:

executive – представительский

amenities [əˈmiːnɪtɪz] – удобства

 

Text 4. Standard rooms

Standard rooms also referred to as single rooms or single occupancy rooms, are the basic type of rooms in the hotel business. They are perfect for those guests who appreciate the best compromise between price and quality. Standard rooms are ideal for individual stays or short, overnight breaks. The rooms are fitted with standard amenities: a wardrobe, a desk, a TV, a telephone, a fridge, and a hairdryer, a set of tableware, a separate bathroom and the standard set of toiletries. Depending on the host country and the status of the hotel a standard room can have additional functions and features. In the hotels of Europe and the United States a standard room in a hotel has a double bed. In the hotel guides standard rooms are usually designated with 3 English letters – STD.

Vocabulary:

overnight break – зд. ночёвка

amenities [əˈmiːnɪtɪz] – удобства

 

 

 

Text 5. Suits

There are several types of suites, including super suites, standard suites and junior suites. Super suites are also called luxurious suites, president suites and executive suites. They are typically the most exclusive rooms in a hotel. They are equipped with standard amenities, including high speed Internet, television and telephone, 24 hour room service, in room safe. Standard suites are ideal for business travelers. Junior suites are large rooms that slightly exceed standard rooms in size. They are a step above single rooms in size and offered amenities but are not as large as standard or luxurious suites.

There are also aparthotel rooms or apart-style rooms. They are similar to an apartment in amenities (e.g. kitchen, dining area etc.).

 

Vocabulary:

super suite – супер люкс

standard suite – люкс

junior suite – полулюкс

executive suite – представительский люкс

amenities [əˈmiːnɪtɪz] – удобства

 

 

Text 6. Room’s classification

Some hotels attempt to describe a room’s sleeping accommodations in the room’s classification. Rooms with a king-sized bed may feature a “K” in the classification name, while a “Q” denotes a queen bed and a “D” signifies a double bed. Some hotels may also include the number of beds in the classification, offering rooms with two double beds (2D) or two queen beds (2Q).

In addition to describing the arrangement of beds and furniture, a hotel room classification may denote the view. Hotels often market rooms designated with an ocean view (OV), sea view (SV), mountain view (MV) or city view (CV). Depending on location, the hotel may also offer additional designations that include garden view (GV), pool view (PV), beach front (BF), park view (PV) or inside view (IV).

 

Vocabulary:

designated [ˈdezɪgneɪtɪd] – обозначенный

designation – обозначение

 

Text 7. Jobs in the hotel

 

·        General Manager controls the work of a hotel.

·        House Manager is responsible for hiring and training staff, sales, purchasing, accounts and F & B department.

·        Resident Manager controls Front-of-House operations and Housekeeping and their cooperation.

·        Front Office Manager supervises Front-of-House operations. He or she works together with Head Receptionist.

·        Head Receptionist is the assistant of the Front-Office Manager. He or she looks after the reception area and has a good deal of contact with both staff & guests. Head Receptionist is concerned with guests’ comfort and security and gets involved in training and staff development.

·        Receptionist welcomes guests and checks in and out guests, gives room keys.

 

Vocabulary:

General Manager – генеральный директор

House Manager –  заместитель директора по административно-хозяйственной части,

F & B department (Food and Beverage department) – служба питания

Resident Manager – резидент-менеджер, aссистент управляющего

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Text 8. Jobs in the hotel

 

·        Head Housekeeper supervises Housekeeping operations.

·        Housekeeper is submitted to Head Housekeeper and gives orders to the chambermaids cleaners and porters.

·        Concierge provides for guests’ needs and special requests. They are responsible for the safe delivery of mail and packages, make theatre booking, organize tours, make travel arrangements.

·        Night porter is on duty at nights.

·        Front Office porters carry luggage from the car to the reception area.

·        Porters and bellhops carry luggage from the receptionists to the room.

·        Cleaners clean the premises.

·        Chambermaids clean the guestrooms, make beds and make sure that everything looks right.

·        Carpenter repairs wooden things.

·        Plumber repairs water-pipes, tanks, etc. in buildings.

 

Vocabulary:

Head Housekeeper – начальник хозяйственной службы

Housekeeper – старшая горничная             premise – [ˈpremɪs] помещение

Carpenter – плотник                                     Plumber – сантехник

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Text 9. The bell service

 

At the head of the bell service is the bell captain. The bell captain directs bellmen.

The bellman escorts the guest to his room. He must show where the light switches are. He must also explain how to use the room appliances: the room TV-set, telephone, air-conditioning. The guest may want him to explain some other hotel services: room service, laundry or dry-cleaning.

In many hotels the bellman also carries the guest's luggage. But some hotels have got porters who must carry the luggage. Very often the bellman or porter uses a cart to move the luggage.

The bellmen also run errands for the guests. They can even page guests in the hotel. You can see a bellman carry a sign with the name of the guest whom he is paging.

 

Vocabulary:

bell service – служба посыльных                   bellman – коридорный, посыльный

bell captain – старший коридорный               escort – сопровождать    

run errands – run errands выполнять поручения  

page – прислуживать; зд. прикрепить к себе

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Text 10. Housekeeping

 

When guests stay at the hotel they expect somebody to clean their rooms. The housekeeping department does it.

At the head of the housekeeping service is the housekeeper. He supervises the chambermaid.

Chambermaids prepare the rooms before the guests check in.

The housekeeper tells the maids to general clean the rooms or to make up the rooms. He may ask the maids to scrub down the bathrooms or just change the bed linen and the towels. Generally the maids air the rooms, make the beds, dust the furniture, vacuum clean the floor, wash the bathroom, and empty the waste baskets.

Chambermaids use carts to carry supplies of toiletries: shampoos, soaps, tissues, shower caps as well bed and bath linens. There are containers for dirty linen and rubbish on those carts.

Chambermaids use master keys to provide security for the hotel rooms.

If the guests need extra bedding, the housekeeping service will do it. The housekeeping service provides hair-dryers and irons if the guests need them.

When guests check out, the housekeeper inspects the rooms. The housekeeper informs which rooms are occupied and which rooms are vacant.

 

Vocabulary:

supplies of toiletries [tɔɪlətriz] – запасы туалетных принадлежностей

housekeeping department – хозяйственная служба         linen –бельё

housekeeper – начальник хозяйственной службы          cart – тележка

to scrub down – вычищать